We are looking for

Service Manager


Poland, Hybrid

Whirr Crew is looking for a Poland-based Service Manager for our client in logistics domain. The Service Manager is a leadership role that is responsible for translating the business needs of the client into an actionable vision for the support team to deliver. They are responsible for establishing current, transition, and future state architectures that align to the business objective roadmap. This resource can be macro (strategic) or micro (tactical) in their approach to programs, adapt quickly to the changing environment, and make sound decisions in high-pressure situations. The resource will be responsible for the support and managed service of several systems and manage the tickets and issues raised. Their depth and breadth of knowledge allows them to contribute at various levels of program execution with examples including; strategic advisory, business and technical design, infrastructure strategy, development strategy, database modeling, and many more. A Service Manager is expected to be a champion of proper configuration, program, change, and incident management processes. Working in tandem with senior leadership and program leadership, this individual will provide the broad technical vision and help drive process adoption throughout delivery cycles.


Schedule: fulltime, remote
Exp: 6+ years
English: Upper
Polish: native/fluent
Location: Poland, Poznan
Start: ASAP
Oracle retail experience is important


At client’s company, they solve retail problems. What sets us apart is their approach: they apply a consumer-centric lens toward solving business problems through efficient retail systems integration, leading to a productive customer shopping experience. Bring your talent and passion to a global organization at the forefront of retail, technology, and innovation. Join the retail technology team and you will team up with diverse, talented colleagues, and leaders who support your success. Along the way, their industry-leading training and development programs will assist you in further developing your skills, as you continue to build an extraordinary career in retail technology consulting.


  • Contributes to the definition of enterprise roadmaps for clients

  • Able to interact in discussions related to physical data, business processes, enterprise architecture, infrastructure, and integration modeling

  • Engages in governance committees, review boards, and strategic project support

  • Creates prototypes to test new technology

  • Define and support the tools, methodology, and processes to be leveraged by the project teams

  • Understands the need to balance delivery against the business appetite for change and the maturity of an organization, along with the resource capability and budgetary constraints of the program

  • Able to establish metrics for system performance evaluation

  • Serve as a bridge between the business, senior leadership, support, functional team members, and technical team members across all work streams

  • Support account feasibility and discovery studies

  • Manage the transformation of requirements into architectural roadmaps

  • Establish, develop, and maintain strong business relationships with clients

  • Provide cost estimates to clients

  • Understand client’s internal capabilities and give input on strategy.

  • Create agendas, schedule and lead meetings independently, take minutes, manage follow-up action items


  • Bachelor’s degree in Computer Science or related field.

  • 10+ years of experience as an IT and retail

  • 6+ years of experience in a service manager role

  • Motivated and process oriented critical thinker who is adept at negotiation, business process, and can provide an enterprise architecture vision

  • Adept at handling conflict and making non-biased decisions

  • Strong knowledge of continuous delivery, along with understanding of Cloud architecture required

  • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills

  • Demonstrated expertise in consulting and retail

  • Available to travel to Poland on a weekly basis – although some work will be offsite

  • Strong written and verbal English skills required

  • Polish language – native/fluent

  • Oracle Retail experience

Apply now

You'll have the chance to work on cutting-edge technologies and modern development practices, gaining valuable experience and staying at the forefront of the industry.


Anastasiia Cotura

IT Recruiter

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